Etienne Udry

Entrepreneur, Projects, IT and Logistics

Sukkasem Guesthouse

Go Live : 2013

Results

Achieved OTA's excellence awards / Customer Satisfaction Index @ 8.xx

Objectives

Takeover and renovation of a guesthouse in South-East Asia

Scope

Legal

Finance and Controlling

Sales and Marketing

Facilities Management

Services Delivery Management

Customer Service

Challenges

Language and Cultural Barriers

Political Unrest

Immigration

Solutions

Smart Delegation

Developing Political Allies

Learn local language and customs

Self-adaptation