Swatch Group Singapore
- IT
- Head of Distribution IT
- Swatch Group
- 29365
Go Live : 2008
Results
Project delivered on-time and in budget
Objectives
Decrease cost of IT ownership
Improve productivity
Implement best practices
Replace legacy IT systems
Scope
Sales & Distribution
Materials Management
Finance & Controlling
Retail
Customer Service
Challenges
Legacy Systems out of maintenance
Coordination between HQ and Asia Competence Center
Customer Service walk-ins
Solutions
Replacement of legacy systems with SAP
Re-engineering of customer service module
Segragation of duty between Euro and Asia competence centres
Creation of central customizing department