Etienne Udry

Entrepreneur, Projects, IT and Logistics

Optimized Spare Parts Availability

turned on monitoring screen

Go Live : 1998

Results

Improved order fullfilment from 65% to 95%

Objectives

Improve service delivery by having the right parts delivered at the right time

Scope

19 countries in Europe, Middle-East and Africa

Next Day Deliveries

Same Day Deliveries

Reverse logistics

Challenges

Improve order fullfilment

Solutions

Setup new methods for demand planning based on cumulated consumption, safety stocks and lead time

Measure logistics performance and setup relevant KPI dashboard

Report quality issues to spare parts suppliers

Kaizen = continuous improvements