Optimized Spare Parts Availability
- Logistics
- Logistics Manager EMEA
- Silicon Graphics
- 29389
Go Live : 1998
Results
Improved order fullfilment from 65% to 95%
Objectives
Improve service delivery by having the right parts delivered at the right time
Scope
19 countries in Europe, Middle-East and Africa
Next Day Deliveries
Same Day Deliveries
Reverse logistics
Challenges
Improve order fullfilment
Solutions
Setup new methods for demand planning based on cumulated consumption, safety stocks and lead time
Measure logistics performance and setup relevant KPI dashboard
Report quality issues to spare parts suppliers
Kaizen = continuous improvements