Etienne Udry

Entrepreneur, Projects, IT and Logistics

Logistics In-Sourcing

a sign in a warehouse

Go Live : 1997

Results

Insured 100% business continuity

Objectives

Crisis Management following the bankruptcy of logistics provider

Scope

Spare Parts Distribution

Challenges

1 week after starting as new logistics manager the 3PL provider appointed by my predecessor filed for bankruptcy.

  • Local operations were initially against centralization, this prove them right
  • Disruption of customer service must be avoided at all costs
  • Potential solutions: in-sourcing, buy 3PL operations, outsourcing transfer

Solutions

In-sourcing of European logistics operations in 3 months.

  • Leverage local employees (Germany, France, UK, Nordic)
  • Re-commissioned old warehouse capabilities
  • Restructured demand planning to cope with multi-country operations
  • Change management