Logistics In-Sourcing
- Logistics
- Logistics Manager EMEA
- Silicon Graphics
- 29385
Go Live : 1997
Results
Insured 100% business continuity
Objectives
Crisis Management following the bankruptcy of logistics provider
Scope
Spare Parts Distribution
Challenges
1 week after starting as new logistics manager the 3PL provider appointed by my predecessor filed for bankruptcy.
- Local operations were initially against centralization, this prove them right
- Disruption of customer service must be avoided at all costs
- Potential solutions: in-sourcing, buy 3PL operations, outsourcing transfer
Solutions
In-sourcing of European logistics operations in 3 months.
- Leverage local employees (Germany, France, UK, Nordic)
- Re-commissioned old warehouse capabilities
- Restructured demand planning to cope with multi-country operations
- Change management