Customer Service United Kingdom
- IT
- Head of Distribution IT
- Swatch Group
- 29371
Go Live : 2009
Results
Project delivered on-time and in budget
Objectives
Decrease IT cost of ownership
Improve productivity and transparency
Decrease spare parts inventories
Improve service to customers
Implement best practices
Scope
Watch Repairs
Spare parts distribution
Finance and Controlling
Challenges
After the integration of Watches and Jewellery business, SG United Kingdom was still operating a legacy system to manage customer service operations.
Solutions
Integration with the ACSIS module
Master Data Harmonization
Business Processes re-engineering