Etienne Udry

Entrepreneur, Projects, IT and Logistics

Customer Service Italy

white concrete building under blue sky during daytime

Go Live : 2009

Results

Project delivered on-time and in budget

Objectives

Decrease IT cost of ownership

Improve productivity and transparency

Decrease spare parts inventories

Improve service to customers

Implement best practices

Scope

Watch Repairs

Spare parts distribution

Finance and Controlling

Challenges

After the integration of Watches and Jewellery business, SG Italy was still operating a legacy system to manage customer service operations.

Solutions

Integration with the ACSIS module

Master Data Harmonization

Business Processes re-engineering